Shipping policy

Thank you for shopping at Iron Root Garden. We are dedicated to processing and dispatching your orders as quickly and securely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification with carrier tracking details once your order has shipped.

2. Domestic Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Standard domestic delivery typically takes 3 to 7 business days after dispatch, depending on your location and item size.

• Please note: Heavy-duty items, planter beds, or multi-item shipments may arrive in separate packages or require slight additional transit time.

3. Order Tracking

• When your order has shipped, you will receive an email notification from us including a tracking number you can use to check its status.

• Please allow 24–48 hours for tracking information to become active on the carrier's portal.

4. Address Accuracy & Fraud Verification

• Customers are responsible for providing an accurate and complete shipping address at checkout. Iron Root Garden is not liable for orders delivered to incorrect addresses provided by the buyer.

• To protect against unauthorized card usage, orders flagged by our system for security checks may require additional address verification prior to dispatch.

5. Missing, Stolen, or Damaged Packages

• If your order arrives damaged during transit, please contact us within 48 hours of delivery at ironrootgarden@gmail.com with your order number and clear photos of the damaged items and packaging so we can immediately arrange a replacement.

• If your tracking information states that your package was delivered but you have not received it, please check with household members and local delivery carriers before contacting support.